LANtastic

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Account Managment
How do I pay?

LANtastic is only available pre-paid. For your convenience we accept most all major credit cards and debit cards. Payments are only accepted online. Payments cannot be received over the phone.

If your service was interrupted due to non-payment, follow these steps:

If your account is still active:

  1. Sign in to your LANtastic account at lantactics.net.
  2. Go to the Billing section and pay your outstanding balance.
  3. Once payment is processed, your service will be restored automatically.
  4. If service does not resume within 1–2 hours, restart your router and ONT.

If your account was canceled due to non-payment:

  1. You will need to sign up for service again through LANtastic.
  2. A new order will be created, and new installation or activation steps may apply.

Follow these steps to update your payment information:

  1. Sign in to your LANtastic account at lantastic.com.
  2. Go to the Billing section.
  3. Click Update Payment Method.
  4. Enter your new payment information and save changes.

Tip: Make sure your payment details are updated before your next billing cycle to avoid service interruptions.

Open a web browser on your device and go to Sign in. Select Forgot Password and follow the prompts.

Open a web browser on your device and go to Sign in. Select Forgot Password and follow the prompts.

If you are unable to log in or reset your password, try the following:

  1. Check your Spam/Junk folder for the password reset email.
  2. Ensure you are using the correct email address associated with your Lantastic account.
  3. Request a new password reset and wait a few minutes.
  4. If you have not set up your account or do not have a username Request a redemption code.
  5. The code will be emailed to you to set up your My lantastic account.
  6. If you still do not receive a reset email or cannot log in, contact lantastic Support for assistance.

Note: Password reset emails expire after 10 minutes. Make sure to reset your password promptly after requesting a new link.

To move forward with your cancellation, please follow these steps:

  1. Go to My Account
  2. Click on “Cancel Service” button.
  3. Follow the prompts to confirm your cancellation request and submit it.

Note: Your cancellation will be scheduled for the end of your current billing cycle, and you’ll receive a confirmation email once it’s submitted.

  • Invoices are issued on the anniversary date of your service activation each month.
  • Payment is due immediately upon receipt.
  • You can view and pay your invoice through your My lantastic account at lantastic.com.
  • Enable AutoPay to ensure your service remains uninterrupted.

Depending on your location, you may receive two separate bills for internet service:

Idaho Falls customers:

  • You will receive a bill from lantastic for your internet service.
  • You will also see a separate charge from Idaho Falls Fiber on your city utility bill for the use of the fiber network.

Utah customers (Utopia network):

  • You will receive a bill from lantastic for your internet service.
  • You will also receive a bill from Utopia Fiber for the fiber infrastructure fee.

Tip: Your lantastic bill covers your internet service only. The second bill covers access to the fiber network infrastructure.

  • If moving out of the lantastic at Home service area, you will need to cancel services.

    If moving to another area where lantastic at Home is available, here’s how to transfer your lantastic service:

    1. Contact lantastic Customer Support to initiate the move process.
    2. Provide your new service address.
    3. Our team will verify whether service is available at your new location.
    4. We’ll work with the fiber provider to activate service at your new address.
    5. You may need to bring your current router and equipment with you.
    6. After service is confirmed at your new address, we’ll cancel your old subscription unless you wish to have a have both services for a period of time.

     

    Note: Please contact us at least 14 days before your move to ensure a smooth transition.

Interested in our services?

Interested in lantastic internet? It’s easy to get started:

Visit our website and check service availability at lantastic.com

  1. Enter your address to verify availability
  2. Select your service plan and complete the sign-up form
  3. One of our partners will contact you to schedule the installation

Tip: New customers will receive instructions on how to set up and activate their service once installation is complete.

The fiber provider will install their equipment and test lantastic Internet service is working properly. Once testing is complete, your lantastic service is ready.

You will need to purchase a Wi-Fi router. lantastic does not provide or lease equipment.

No. Currently, there is no way to set up payment prior to installation

How fast is my connection?

To accurately test your internet speed:

Connect your laptop or computer directly to your router using an Ethernet cable.

  1. Use the same port your router normally uses to access the internet.
  2. Visit lantastic.com to run a speed test.
  3. If speeds are lower than expected:
    • Try a different Ethernet cable.
    • Restart your router and modem.
    • Limit the number of devices using the network during the test.

Tip: Testing over Wi-Fi may not reflect your full internet speed due to wireless limitations.

If your lantastic internet feels slower than expected, follow these steps:

  1. Check your connection:
    • Restart your router by unplugging it for 30 seconds and plugging it back in.
    • Move closer to your router to reduce Wi-Fi interference.
  2. Test with a wired connection:
    • Connect a laptop directly to your router using an Ethernet cable.
    • Run a speed test at lantastic.com.
  3. Compare your results:
    • If the speed matches your plan, your service is working correctly.
    • If speeds are significantly lower, proceed to Step 4.
  4. Check your equipment:
    • Confirm your router supports gigabit speeds (older routers may cap speeds).
    • Try using a different Ethernet cable to rule out hardware issues.
  5. Other considerations:
    • Ensure multiple devices aren’t using your internet heavily at the same time.
    • Confirm that your account is current on payment (delinquent accounts may be slowed automatically).
  1. Check multiple apps or websites to ensure the connection issue is not specific to one in particular.
  2. Confirm your power and CAT5e cables are plugged in. Do not tamper with the yellow fiber line. This could damage your fiber and will require a technician to come out and repair it.
  3. Restart your router. Rebooting your router allows it to take a break and perform needed system updates.
  4. Plug a computer directly into the fiber provider’s equipment using the same port your router is connected to, and visit lantastic.com 
  5. If the Internet is not working after step 4, contact a lantastic support representative through chat or email.
  6. If the Internet is working, plug your router back into the same port on the fiber provider’s equipment and run a test through your Wi-Fi router.
  7. If the Internet is not working through your Wi-Fi router, you can do the following:
    1. Contact technical support for your router’s manufacturer.
    2. Factory reset your router per the manufacturer’s instructions.
    3. Replace your Wi-Fi router.

Follow these steps to set up your router after installation:

  1. Connect your router to the fiber modem (ONT) using an Ethernet cable.
  2. Plug your router into a power outlet and turn it on.
  3. Open a browser on a device connected to your router.
  4. If you see a “Welcome to lantastic” message, click the link.
  5. Log in to your My lantastic account.
  6. Go to “My Account” and select “Pay and Activate Service” if prompted.
  7. Complete any remaining setup steps based on your router model.

Tip: If you don’t see the “Welcome” screen automatically, go to lantastic.com manually.

  1. Restart your router – To restart your router, unplug the power cable, wait one minute, then plug it back in. This is the most common way to fix Internet-related issues.
  2. Choose the right router – Cheap routers will have trouble providing signal throughout your entire home, and some routers do not have enough bandwidth capacity to handle all the devices in your home. You can use a Wi-Fi analyzing app to determine how effective your router is.
  3. Possibility of interference – Wi-Fi signals can be absorbed or blocked by materials such as concrete, glass, and metal. This interference can directly impact the strength of your Wi-Fi signal. Additionally, devices in your home may impact your Wi-Fi signals because they emit or use the same frequency space as your Wi-Fi. Devices that can interfere with your signal include baby monitors, phones, microwaves, etc.
  4. Routinely reboot – Rebooting your router allows it to take a break and perform needed system updates. Try setting up your router to reboot automatically when you are not using your Internet (late at night, for example) by using an outlet timer.

  1. If you’ve recently moved or changed your router, you may need to re-authenticate your new equipment:

    1. Connect a device to your network
    2. Open a browser and go to lantastic.com
    3. Click Login link in the yellow welcome bar
    4. Log in to your lantastic account
    5. Your service will automatically be restored after authentication
    6. 6. If you are not redirected automatically, go to lantastic.com

    Note: If you still cannot connect, try rebooting your router and fiber modem

  1. Steps to troubleshoot business internet issues:

    1. Check if the issue affects one or multiple devices.
    2. Restart your router and any network equipment.
    3. Ensure all cables are securely connected.
    4. Check for known outages by visiting the lantastic status page (if available).
    5. If service is still down, contact you account executive. If you are unsure who your representative is, contact lantastic Support at lantastic.com

We do not support hosting of servers

We do not block any ports, however static IP is not available.

How can I get LANtastic at Home?

Click here to verify if fiber is available to your area and begin the sign-up process.

No. Customers are required to purchase their own Wi-Fi routers to use lantastic at Home service.

TP-Link AC1750 Amazon TP-Link
Google Nest Google Nest Router

No. We do not have data caps.

Yes. We currently offer dynamic IPv6 addresses.

No. We do not offer static IP addresses at this time.

Yes. We do offer 10G at this time.

No. We do not offer anything but blazing fast internet.

Please search for your address to see the plans in your area.

No. Our pricing does not change after a set period of time.

lantastic pricing includes all fees and taxes. Fiber provider fee may be charged separately.

Full installation typically takes approximately 2 weeks, but can vary based on Fiber provider’s installation schedule.

lantastic provides customers a list of helpful links that provide details about implementing content filtering (see our Terms of Use).

Listed below are tools that are widely used to effectively filter content from the internet:

  • OpenDNS Family Shield

    By changing your DNS servers in your router to OpenDNS Family Shield, you can filter the content that moves into your house for free. See our step-by-step guide on how to use OpenDNS Family Shield.

  • Cloudflare for Families

    By changing your DNS settings in your router to Cloudflare’s filtered settings, you can protect your family for free. Read more about 1.1.1.1 for Families.

  • TP-Link Deco Parental Control

    If you have a Deco mesh system (which is highly recommend), the Deco app that pairs with your mesh WIFI system have built in parental controls. Read more about the Deco parental controls.

  • Netgear Parental Controls

    Have a Netgear router? You probably have access to built-in parental controls. Read more about Netgear’s Parental controls.

  • Asus Parental Control

    Own an Asus Router? Learn more about access to a free parental control platform.

There is no contract for lantastic at Home services, but there may be a contract with the Fiber provider for your area.

What happens if I miss a payment?

If your payment is late, speeds are automatically reduced. After multiple failed payment attempts, your account may be canceled. If canceled, you will need to reorder service.

Cancellations are scheduled for the end of your current billing cycle.

If you need your service immediately cancelled, please contact our support.

No, refunds are not issued for any unused portion of your billing cycle.

You must place a new service order through LANtastic.

Log into your account portal to view any service or maintenance outages.

LANtastic.com

Please reach out directly to your assigned account representative for assistance with service activation or troubleshooting. If you are unsure who your representative is, contact lantastic Support at Support@lantastic.com

Contact lantastic Customer Support by Chat on our website or by emailing support@lantastic.com

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